Amazon Employees Eavesdrop Through Alexa

Amazon employees from all over the world have eavesdropped on and reviewed conversations made to Alexa-enabled smart speakers in order to improve the voice assistant’s accuracy and overall customer experience. According to ZDNet, recordings were sent without full names, but users could still be indirectly identified using other information. Some recordings were reportedly criminal or upsetting in nature. Despite Amazon’s strict technical and operational safeguards and zero tolerance policy, the thought of someone listening in on conversations can raise privacy and security concerns. The NJCCIC advises user to review the privacy settings in the Alexa app and additional information in the ZDNet blog post

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